Retail Key Carrier Supervisor

The TJX Companies, Inc.•Seabrook, NH

11d•$17 - $18•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate based on store needs, predominantly performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends, and role-model exceptional customer service. The role creates positive internal and external customer experiences, promotes honesty and integrity, and maintains confidentiality. As Manager on Duty, the Key Carrier follows company policies and procedures, ensures the team completes tasks according to the store plan, addresses customer service issues, supports Associate performance and training, and helps maintain accurate service-area coverage. The role also supports operational procedures, opening and closing, labor-law compliance, credit and loyalty programs, shrink reduction, and a safe store environment. The position is at HomeGoods Store 0724 in Seabrook, New Hampshire, and has a starting pay range of $17.00 to $17.50 per hour. Actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Open availability and ability to work a flexible schedule, including nights and weekends.
One year of retail experience and six months of leadership experience.
Work effectively with peers and supervisors as a team player.
Respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to coach, delegate, and follow up effectively on multiple people and tasks.
Ability to act quickly under challenging circumstances and multitask.
Superior communication and organizational skills, with attention to detail.

Responsibilities

Create a positive internal and external customer experience and role-model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate coaching, and exercise discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates adhere to operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet and legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA) for those meeting service or hours requirements
Health care flexible spending account (FSA) for those meeting service or hours requirements
Life insurance for those meeting service or hours requirements
Short- and long-term disability for those meeting service or hours requirements
Paid parental leave for those meeting service or hours requirements
Paid holidays, vacation, and sick time for those meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance