Retail Key Carrier Supervisor

TJX•Dubuque, IA

9d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing Coordinator duties and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. The role models exceptional customer service and creates a positive experience for internal and external customers. As Manager on Duty, the Key Carrier follows company policy and procedures, helps ensure store activities align with the store plan, addresses immediate customer service issues, and supports Associates through coaching, feedback, and recognition. The role also supports operational procedures, opening and closing, labor-law compliance, credit and loyalty programs, shrink reduction, and store safety. Other duties may be assigned. This position is at HomeGoods Store 1166 in Dubuque, Iowa. Starting pay is $15.25 to $15.75 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Open availability and ability to work a flexible schedule, including nights and weekends.
At least 1 year of retail experience and 6 months of leadership experience.
Ability to work effectively with peers and supervisors as a team player.
Ability to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to coach, delegate, and follow up effectively on multiple people and tasks.
Ability to act quickly under challenging circumstances.
Ability to multitask.
Superior communication and organizational skills, with attention to detail.

Responsibilities

Model exceptional customer service and create positive experiences for internal and external customers.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedures.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate coaching, and use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and that opening and closing procedures follow company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs.
Ensure compliance with labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for Associates meeting service or hours requirements
Medical, dental, and vision coverage for Associates meeting service or hours requirements
Health savings account (HSA) for Associates meeting service or hours requirements
Health care flexible spending account (FSA) for Associates meeting service or hours requirements
Life insurance for Associates meeting service or hours requirements
Short- and long-term disability coverage for Associates meeting service or hours requirements
Paid parental leave for Associates meeting service or hours requirements
Paid holidays, vacation, and sick time for Associates meeting service or hours requirements
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package