Retail Key Carrier Supervisor
TJX•Portsmouth, NH
•Onsite
About The Position
The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers predominantly perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends. Key Carriers model exceptional customer service, create positive customer experiences, and support store operations, team performance, safety, and loss prevention.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Team player who works effectively with peers and supervisors.
- Able to respond appropriately to changes in direction or unexpected situations.
- Knowledge of company standard software, systems, and procedures.
- Knowledge of merchandise flow in stores.
- Proven problem-solving skills.
- Able to effectively coach, delegate, and follow up on multiple people and tasks.
- Able to act quickly under challenging circumstances.
- Capable of multitasking.
- Superior communication and organizational skills, with attention to detail.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Act as Manager on Duty while adhering to company policy and procedures.
- Ensure the store team completes tasks and activities in accordance with the store plan, prioritizing as needed.
- Address immediate customer service issues, provide appropriate coaching, and use discretion with customer service policies to satisfy customers.
- Maintain accurate Associate coverage in service areas and ensure Associates follow operational procedures.
- Ensure opening and closing procedures are completed according to company guidelines.
- Communicate priorities and progress updates accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in shrink reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those who meet service or hours requirements
- Medical, dental, and vision coverage for those who meet service or hours requirements
- Health savings account (HSA) for those who meet service or hours requirements
- Health care flexible spending account (FSA) for those who meet service or hours requirements
- Life insurance for those who meet service or hours requirements
- Short- and long-term disability coverage for those who meet service or hours requirements
- Paid parental leave for those who meet service or hours requirements
- Paid holidays, vacation, and sick leave for those who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
