RWMOT- Retail Intern- Holiday Season
About The Position
The Retail Intern supports the Retail / Guest Experience team within the Rooms division at Rosewood Mansion on Turtle Creek during the holiday season. Reporting to the Clienteling Manager, with a dotted line to the Assistant Director of Rooms, the intern works across the hotel to help deliver seamless retail and holiday experiences for guests, local clients, and event attendees. The role provides hands-on exposure to luxury retail in an ultra-luxury hotel environment, including luxury partnerships, consultative selling, inventory and stock control, visual merchandising, point-of-sale operations, gift packaging, clienteling, and cross-departmental holiday execution. The intern also supports retail events, partner activations, pop-ups, and VIP gifting.
Requirements
- Currently enrolled in or recently graduated from a hospitality or related program; studies in retail, merchandising, or marketing are also relevant.
- Strong interpersonal and communication skills, a warm service-oriented demeanor, and professional presentation.
- Organized and flexible, with the ability to interact professionally with guests, customers, and hotel management.
- Comfortable using Word, Excel, and Outlook, with strong general technology skills.
- Able to work a flexible schedule, including weekends and holidays.
- Able to stand, walk, and lift up to 30 pounds as required.
Nice To Haves
- Previous experience in luxury retail, hospitality, guest service, merchandising, or customer service; relevant internship or academic experience may also be considered.
- Experience with retail POS and inventory systems.
Responsibilities
- Learn about luxury retail partnerships, featured brands, product stories, collections, pricing, and seasonal offerings to engage guests confidently and accurately.
- Create warm, refined, and personalized shopping experiences through consultative selling and product recommendations.
- Support point-of-sale operations and inventory control, including purchases, returns or exchanges, receiving, stock checks, replenishment, and reconciliation.
- Maintain elevated visual merchandising standards and keep displays, selling areas, and merchandise orderly, polished, and guest-ready.
- Prepare purchases to luxury packaging standards and support special orders, gift reservations, shipping coordination, and guest follow-up.
- Assist with holiday retail events, partner activations, pop-ups, and VIP gifting.
- Collaborate with Concierge, Front Office, Guest Services, Reservations, Housekeeping, Food & Beverage, and Events teams.
Benefits
- Medical coverage
- Retirement benefits
- Paid time off
- Complimentary room nights
- Learning and development opportunities
- Global career opportunities
- Paid parental leave for eligible associates
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
