Retail General Manager, Brentwood

Vuori, Inc • Santa Monica, CA

2d • $85,000 - $101,000

About The Position

The Retail General Manager at Vuori leads the retail sales team by example, builds customer connections, and communicates the brand’s values through product knowledge and an optimistic outlook. The role encourages the team to uphold Vuori’s retail sales and customer experience standards.

The manager oversees the sales floor and customer experience, supports the team in achieving sales goals, and leads store operations including shipments, inventory management, visual merchandising, and daily maintenance. Working with the Regional Manager, the role contributes to sales strategy, community engagement, and team management to help the business run smoothly and successfully.

Requirements

• Available mornings and/or evenings and able to work 8-hour shifts, 5 days per week, including at least one weekend day.
• Demonstrated punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer service expertise, including creating customer experiences, building relationships, embracing the social aspect of sales, and proactively handling customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Work with the sales team to ensure each customer receives the best experience possible.
• Take ownership of the sales floor and sales team, prioritizing the customer experience.
• Prepare fitting rooms, find sizes, and provide customers with knowledgeable, honest feedback about merchandise style and fit.
• Follow up with customers about purchases, new products, and replenishment, and invite them to upcoming events.
• Stay informed about new and best-selling products and share that knowledge with customers and the team.
• Motivate the sales team to achieve sales goals in a team-based commission environment.
• Develop product knowledge across fashion and activewear to serve as an expert for customers.
• Lead the team in completing projects while maintaining focus on customer experience.
• Communicate inventory needs in support of business goals.
• Lead product shipment processing and inventory management.
• Work with the Regional Manager on daily maintenance, sales strategy, community, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Take responsibility for following protocol and safety standards when opening and closing the store.
• Encourage employees, under the Regional Manager’s guidance, to give their full effort and meet punctuality and role responsibilities.

Benefits

• Health insurance
• Savings and retirement plan
• Employee Assistance Program
• Generous Vuori discount and industry perks
• Paid time off
• Wellness and fitness benefits
• Base salary of $85,000 to $101,000 annually
• Estimated additional commission of $10,000 to $15,000, depending on factors including store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed