Retail General Manager, Brentwood

Vuori • Santa Monica, CA

1d

About The Position

The Retail General Manager leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic approach. The role encourages the team to uphold Vuori’s standards for retail sales and customer experience. The General Manager oversees customer experience, sales goals, inventory and shipments, store maintenance, and team performance, working with the Regional Manager to support sales strategy, community engagement, and team management.

Requirements

• Ability to develop relationships with customers and colleagues.
• Customer-service expertise, including creating experiences, building customer relationships, and proactively handling customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High ownership, accountability, and initiative.
• Eagerness to develop new skills and responsiveness to feedback.
• Availability for morning and/or evening shifts, working 8-hour shifts 5 days per week, including at least one weekend day.
• Punctuality and reliable attendance in accordance with scheduled shifts.
• Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
• Willingness to stay active and move throughout the store during each shift.
• Willingness to reach, bend, and use a step stool or ladder when needed.
• Willingness to work in an environment with bright lights and music.
• Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

• Ensure customers receive a high-quality experience and make customer experience the sales floor’s first priority.
• Help customers with fitting rooms, sizing, and knowledgeable feedback about merchandise style and fit.
• Follow up with customers about purchases, new products, replenishments, and upcoming events.
• Keep current on new and popular products and share product knowledge with customers and the team.
• Motivate the sales team to achieve sales goals in a team-based commission environment.
• Build expertise in the broader fashion landscape and activewear to advise customers.
• Lead team projects while maintaining focus on customer experience.
• Communicate inventory needs to support business goals.
• Lead product shipment processing and inventory management.
• Work with the Regional Manager on store maintenance, sales strategy, community engagement, and team management.
• Lead daily store maintenance, including restocking, visual merchandising, re-ticketing, and cleaning.
• Follow protocol and safety standards when opening and closing the store.
• Encourage employees, under the Regional Manager’s guidance, to give their best, be punctual, and fulfill their role responsibilities.

Benefits

• Health insurance
• Savings and retirement plan
• Employee assistance program
• Vuori discount and industry perks
• Paid time off
• Wellness and fitness benefits
• Commission estimated to range from $10,000 to $15,000, depending on factors including store performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed