Retail General Manager

Love's Travel Stops & Country Stores • Holladay, TN

2h

About The Position

The Retail General Manager leads the smooth and efficient operation of a high-volume, multifaceted retail customer service center. The role leads staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, manage processes, and execute strategies that enhance sales and customer satisfaction. The position is suited to someone passionate about retail and ready to make a difference.

Requirements

• At least 2 years of management experience in retail, restaurant, travel stop or convenience store, big box, grocery, or department store environments.
• At least 2 years of experience managing operations with annual sales volume of $2 million or more.
• At least 2 years of experience interpreting and influencing budgets and profit and loss statements.
• At least 2 years of experience supervising and training 10 or more employees.
• Ability to successfully complete a pre-employment drug screen and background check; additional screening may include a motor vehicle check and/or DOT physical.
• Excellent communication and interpersonal skills with a customer satisfaction focus.
• Strong organizational and multitasking abilities, with attention to detail.
• Ability to use various computer programs, systems, and technology tools as part of daily operations.
• Ability to talk, hear, move around, lift up to 50 pounds, and see clearly to perform job duties.

Responsibilities

• Ensure the location is safe, clean, and well maintained, with exceptional customer service, proper merchandising, and suitable marketing procedures.
• Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
• Oversee proper task execution, effective safety practices, scheduling, cash integrity, talent acquisition, employee development, and support for HR functions.
• Train and develop team members to maximize customer service expectations.
• Understand financial reporting, including profit and loss statements, to make business changes and capitalize on opportunities.
• Address customer feedback and improve the overall customer experience.

Benefits

• Company-funded tuition assistance
• Paid time off
• 401(k) with 100% match up to 5%
• Medical, dental, and vision insurance after 30 days
• Competitive pay
• Career development
• Quarterly bonus program
• Profit sharing through Love’s Shares

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed