Seasonal Retail Fulfillment Support Associate, St Charles Town Center

Macy's•Waldorf, MD

1d•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment: selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to sales, customer loyalty, and store operations. Daily work may include reviewing goals and promotions, receiving and tagging merchandise, organizing the stockroom, and preparing the store for business. You engage with customers, fulfill orders accurately, maintain the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. You also share loyalty program benefits, complete orders, and help prepare the team for the next day. The role emphasizes teamwork, hospitality, operational excellence, and achieving sales goals. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week. The posting identifies this position as seasonal.

Requirements

Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and pack and ship online orders with care.
Assist customers with in-store and curbside pickup.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Work toward daily sales goals and acquire new customers by opening credit accounts and sharing loyalty program benefits.
Receive and tag merchandise, organize the stockroom, and prepare the store for daily operations.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom at the end of the day to prepare the team for the next day.
Collaborate with colleagues to support customers and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice