Seasonal Retail Fulfillment Support Associate, St Charles Town Center
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to sales, customer loyalty, and store operations through attention to detail, teamwork, and operational excellence. Colleagues prepare the store by reviewing goals and promotions, receiving and tagging merchandise, and organizing the stockroom. Throughout the day, they assist customers, fulfill orders, maintain the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They also share loyalty program benefits, help customers complete purchases, organize the stockroom, and prepare for the next day. The position emphasizes hospitality, collaboration, continuous improvement, and achieving sales and store goals. This is a seasonal retail position. Scheduling depends on business needs and colleague availability. All schedules include weekend shifts; flexible availability for days, evenings, weekends, and holidays is required. The posting describes typical full-time schedules as 30 or more hours per week and part-time schedules as 12–24 hours per week, but does not specify the schedule classification for this role.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness and adaptability when priorities change, with the ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.
Responsibilities
- Select merchandise and pack and ship online orders.
- Assist customers with in-store and curbside pickup.
- Greet customers, listen to their needs, and resolve issues professionally.
- Receive merchandise, tag items, and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Complete orders, organize the stockroom, and prepare the team for the next day.
- Collaborate with colleagues and support customers and the team with honesty, care, and professionalism.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
