Seasonal Retail At Your Service Associate, St Charles Town Center
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned activities while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. You welcome and assist customers, help with total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You also help maintain a clean, shoppable space, complete BOPS orders and curbside deliveries promptly, share loyalty program benefits, support sales goals, and collaborate with colleagues to deliver positive customer experiences.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service and hospitality.
- Assist with total-store fulfillment and ensure customer pickup is organized and friction-free.
- Use the systems and equipment needed to complete transactions.
- Recover merchandise and keep pickup, return, and service areas clean, organized, and shoppable.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Collaborate with and support colleagues to serve customers and communities.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
