Seasonal Retail Fulfillment Support Associate, San Francisco Union Square

Macy's•San Francisco, CA

4d•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor customer engagement with back-of-house fulfillment work, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and support sales, customer loyalty, and store operations through teamwork and attention to detail. Daily work may include reviewing goals and product promotions, preparing the store, receiving and tagging merchandise, organizing the stockroom, and fulfilling orders. On the sales floor, you assist customers, maintain merchandise presentation, recover the floor and fitting rooms, update signs and pricing, restock items, and support merchandise moves. You also share loyalty program benefits, help customers complete purchases, and organize the stockroom at the end of the day. Schedules depend on business needs and colleague availability. All schedules include weekend shifts. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. The position requires availability for days, evenings, weekends, and holidays.

Requirements

Flexible availability for days, evenings, weekends, and holidays; dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges and acquire new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to work well with a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and fulfill online orders, including packing and shipping them accurately.
Assist with in-store and curbside pickup.
Greet customers, listen to their needs, and resolve issues professionally.
Support selling and daily sales goals, including acquiring new customers by opening credit accounts and sharing loyalty benefits.
Receive and tag merchandise, organize the stockroom, and prepare the store for daily operations.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom at the end of the day.
Collaborate with colleagues and contribute to store results and customer service.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice