Retail Fulfillment Associate, Staten Island - Part Time

Macy's•Staten Island, NY

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment: selecting merchandise, packing and shipping online orders, and helping with in-store and curbside pickup. You greet customers, resolve issues professionally, and support smooth, positive interactions. Attention to detail, teamwork, and operational excellence help drive sales, strengthen customer loyalty, and support store success. Colleagues prepare for the day by reviewing goals and learning about products and promotions. They receive merchandise, tag items, and organize the stockroom. Customer-facing work includes greeting and assisting customers, resolving issues, and fulfilling orders accurately and on time. Colleagues also recover sales floors and fitting rooms, update signs and pricing, restock merchandise, support merchandise moves, share loyalty program benefits, and help customers complete purchases. At the end of the day, they organize the stockroom, complete orders, and prepare for the next day. The position requires flexible availability, including days, evenings, weekends, and holidays. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The job requires frequent use of computers and other technology, including handheld equipment and cash registers. Physical requirements include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to talk, lift, move, stand, and reach with arms and hands as required.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Select merchandise and pack and ship online orders accurately and carefully.
Assist customers with in-store and curbside pickup.
Greet customers, provide helpful service, listen to their needs, and resolve issues professionally.
Support sales goals by engaging customers, opening credit accounts, and sharing loyalty program benefits.
Receive and tag merchandise and organize the stockroom.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
Complete orders, organize the stockroom, and prepare the team for the next day.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice