Retail Fulfillment and Receiving Support Associate, University Square - Part Time

Macy's • University Heights, OH

19h • $15 - $20

About The Position

The Fulfillment and Receiving Colleague, also known as a Back of House colleague, supports store operations, inventory accuracy, and a smooth customer experience. The role involves receiving and organizing merchandise; picking, packing, and processing trailers; retrieving orders from back-of-house storage; delivering orders curbside; and monitoring alerts so Buy Online Pickup In-Store orders are ready on time. The colleague helps keep the stockroom and sales floor operating efficiently while also greeting customers, resolving issues, and handling curbside deliveries with care.

The position combines behind-the-scenes fulfillment and receiving duties with customer service, selling, teamwork, and hospitality. Colleagues prepare the store for the day, review goals and promotions, tag items, organize the stockroom, and complete accurate order fulfillment. They help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They collaborate with coworkers, pursue continuous improvement, and contribute to sales goals and store results.

This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, along with dependable attendance and punctuality.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
• Ability to work independently and as part of a team.
• Ability to talk, lift, move continuously, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 50 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Responsibilities

• Receive, tag, organize, and store merchandise while maintaining inventory accuracy.
• Pick and pack orders, process trailers, and retrieve orders from back-of-house storage.
• Monitor alerts and complete Buy Online Pickup In-Store orders on time.
• Deliver customer orders curbside.
• Support store operations and keep the stockroom and sales floor running efficiently.
• Greet customers, listen to their needs, resolve issues, and provide helpful service.
• Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
• Review goals, learn about products and promotions, and contribute to sales goals and store results.
• Collaborate with teammates and contribute to an inclusive, supportive work environment.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed