About The Position
The Fulfillment and Receiving Colleague, also known as a Back of House colleague, supports store operations, inventory accuracy, and a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The colleague monitors alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and helps keep the stockroom and sales floor operating efficiently. The position also involves customer interactions, including warmly greeting shoppers, resolving issues, and delivering curbside orders with care. Colleagues help maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. The role emphasizes teamwork, hospitality, attention to detail, operational excellence, sales goals, and creating positive customer experiences. Schedules depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week. Weekend shifts are required, and availability is expected for days, evenings, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to communicate and collaborate comfortably with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, eager to start a new venture, and able to adapt to changing priorities.
- Ability to work independently and contribute to team dynamics.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive and organize merchandise, tag items, and maintain an organized stockroom.
- Pick and pack orders, process trailers, and retrieve orders from back-of-house storage.
- Deliver orders curbside and monitor alerts to ensure BOPS orders are ready on time.
- Maintain inventory accuracy and support efficient stockroom and sales-floor operations.
- Greet customers warmly, listen to their needs, resolve issues, and provide helpful service.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Work collaboratively with teammates and contribute to sales goals and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
