Retail Front End Supervisor, Full- Time Scarborough MAINE

TJX • Scarborough, ME

7d • Onsite

About The Position

The Retail Front End Supervisor promotes an excellent customer experience by overseeing front-of-store Associates and ensuring prompt, courteous service and promotion of loyalty programs. The Supervisor leads by example, engages with customers, and helps maintain a clean and organized store. The role includes training and mentoring Associates, supporting register coverage, coordinating breaks, addressing customer concerns, and helping ensure that store tasks are completed according to priorities and the store plan. The Supervisor partners with management on training needs and communicates priorities and progress effectively. The position also supports labor-law and policy compliance, credit and loyalty programs, shrink reduction, and a safe store environment. Other duties may be assigned.

The role requires a flexible schedule, including nights and weekends. The listed starting pay range is $18.00 to $18.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and ensure prompt, courteous customer service at the front of the store.
• Oversee front-of-store Associates and model outstanding customer service by engaging with customers.
• Maintain a clean and organized store and help create a positive internal and external customer experience.
• Promote honesty, integrity, and confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences and promoting loyalty programs.
• Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities and progress accurately and effectively with management and Associates; provide and accept recognition and constructive feedback.
• Partner with management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) with Associate contributions
• Child-care and cell-phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• For Associates meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; health savings account (HSA); health care flexible spending account (FSA); life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick leave; auto and home insurance discounts; scholarship program; adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed