Retail Front End Coordinator

TJX • West Bend, WI

1d • Onsite

About The Position

The Retail Front End Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on register transactions, policies, procedures, and frontline execution. The Coordinator acts with integrity, follows company policies, and promotes a welcoming, valued, and engaged workplace culture. The position may work in multiple areas of the store as needed.

Requirements

• High school graduate or equivalent degree preferred.
• Available to work a flexible schedule, including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with or without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register and handle money.
• Able to handle confidential information with discretion.

Nice To Haves

• Experience as a coordinator or previous retail or supervisory experience preferred.

Responsibilities

• Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
• Address customer concerns and issues promptly.
• Update Associates on customer experience feedback, goals, and company initiatives.
• Train and mentor Associates on register transactions, policies, and procedures.
• Provide recognition and constructive feedback on cashier performance.
• Maintain and monitor cash controls, including the change fund.
• Follow labor laws and meal and break period policies.
• Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
• Audit and approve paperwork.
• Maintain cleanliness, recovery, and organizational standards throughout the frontline.
• Monitor frontline equipment and communicate issues to management.
• Execute and adhere to company directives.
• Maintain merchandising standards within the queue line.
• Follow operational, merchandise, and loss prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
• Ensure proper and timely handling of damages and Mark out of Stock.
• Promote a safe environment and report safety hazards in the store.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED