Retail Front End Coordinator

The TJX Companies, Inc.•West Bend, WI

2d•$14 - $15•Onsite

About The Position

The Retail Front End Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates in frontline execution and register transactions, while following company policies and procedures and fostering a welcoming, valued, and engaged environment. The Coordinator should be motivated to achieve individual and team results and be willing to work in multiple areas of the store as needed. Responsibilities include addressing customer concerns, sharing customer feedback and goals with Associates, providing performance recognition and constructive feedback, maintaining cash controls, coordinating register coverage and breaks, auditing paperwork, and monitoring frontline equipment. The role also maintains cleanliness, recovery, organization, and queue-line merchandising standards; follows labor, operational, merchandise, and loss-prevention policies; ensures timely handling of damages and Mark out of Stock; and reports safety hazards. Other duties may be assigned. This position is at the Sierra store in West Bend, Wisconsin. The starting pay range is USD $14.25 to $14.75 per hour. Actual starting pay depends on factors including relevant skills, qualifications, and experience.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.

Nice To Haves

Experience as a coordinator or previous retail or supervisory experience preferred.
High school graduation or equivalent degree preferred.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on policies, procedures, and frontline execution of register transactions.
Recognize cashier performance and provide constructive feedback.
Maintain and monitor cash controls, including the change fund.
Follow labor laws and meal and break period policies.
Assign registers and coordinate breaks to optimize frontline and sales-floor coverage.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to Company directives.
Maintain merchandising standards within the queue-line.
Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards.
Work in multiple areas of the store as needed.
Perform other duties as assigned.