Retail Fragrances Sales Support Associate - Dior, Westfarms - Full Time

Macy's • Farmington, CT

1d

About The Position

The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items, contributes to department success, and supports fulfillment and other duties as needed. The role serves both digital and in-store customers, maintains fragrance displays and inventory, and helps ensure a safe, compliant work area. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

• High school diploma or equivalent required.
• 1–2 years of related experience.
• Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Able to work independently and as part of a team.
• Able to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
• Able to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide exceptional service to in-store and digital customers, partnering with others when appropriate.
• Explain and demonstrate fragrances through actual application or card application.
• Partner with the Fragrance Counter Manager or CSX Manager on inventory and other inaccuracies.
• Attend product training classes and seminars.
• Present, organize, store, and replenish stock properly.
• Participate in pre-selling and sales-driving events to maximize sales.
• Process new receipts, damages, testers, and returns to vendors (RTVs) in a timely manner.
• Keep the work area free from hazards and work safely.
• Follow asset protection, inventory control, compliance, and shortage procedures.
• Comply with hygiene standards.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.
• Perform fulfillment and other duties as necessary.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED