About The Position
The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items, contributing to department success, supporting fulfillment, and performing other duties as necessary. The role serves both digital and in-store customers and helps maintain fragrance inventory, presentation, and compliance. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful, self-starting, and able to work independently and as part of a team.
- Ability to adapt quickly to changing priorities.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to lift at least 50 pounds and meet the stated physical requirements.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide exceptional customer service to total-store customers, including digital and physical customers, making appropriate partnerships when needed.
- Explain and demonstrate fragrance use through application or fragrance cards.
- Partner with the Fragrance Counter Manager or CSX Manager on inventory and other inaccuracies.
- Attend product training classes and seminars.
- Present, organize, store, and replenish stock properly.
- Participate in pre-selling and sales-driving events to maximize sales.
- Process new receipts, damages, testers, and returns to vendors (RTVs) in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow asset protection, inventory control, compliance, and shortage procedures.
- Comply with hygiene standards.
- Foster acceptance and respect to strengthen relationships and authentic connections with colleagues, customers, and communities.
- Maintain dependable attendance and punctuality.
- Support fulfillment and perform other duties as necessary.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
