Retail Fragrances Sales Support Associate - Armani/Valentino, Somerset Collection - Full Time

Macy's • Troy, MI

2d • $17 - $25 • Onsite

About The Position

The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items, contributing to the success of the department, and supporting fulfillment and other duties as needed. The role serves both digital and in-store customers, maintains fragrance inventory and presentation, participates in sales events and product training, and follows safety, hygiene, asset protection, and inventory-control procedures. The position requires dependable attendance and the ability to work a flexible retail schedule.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
• Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform reaching, moving, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide exceptional service to total-store customers, supporting digital and physical customers and making appropriate partnerships when needed.
• Explain and demonstrate fragrances through actual application or card application.
• Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
• Attend product training classes and seminars.
• Ensure proper presentation, organization, storage, and replenishment of stock.
• Participate in pre-selling and sales-driving events to maximize sales.
• Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
• Keep the work area free from hazards and work safely.
• Follow asset protection, inventory control, compliance, and shortage-prevention procedures.
• Comply with hygiene standards.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.
• Perform fulfillment and other duties as necessary.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED