Retail Fragrances Sales Support Associate - Dior, Westfarms - Full Time

Macy's • Farmington, CT

2d

About The Position

The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items and contributing to the success of the department. The role also supports fulfillment and other duties as needed. Colleagues provide service to digital and in-store customers, maintain fragrance stock and presentation, and follow safety, hygiene, asset protection, and inventory-control procedures. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
• Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent lifting, moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide exceptional customer service to in-store and digital customers, making appropriate partnerships when necessary.
• Explain and demonstrate fragrances through actual application or card application.
• Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
• Attend product training classes and seminars.
• Present, organize, store, and replenish stock appropriately.
• Participate in pre-selling and sales-driving events to maximize sales.
• Process new receipts, damages, testers, and return-to-vendor items in a timely manner.
• Keep the work area free of hazards and work safely.
• Follow asset protection, inventory control, compliance, shortage, and hygiene procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.
• Perform fulfillment and other duties as necessary.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED