Retail Fragrances Sales Leader, Santa Ana Mainplace - Full Time

Macy's • Santa Ana, CA

3d • Onsite

About The Position

The Fragrance Team Leader drives sales and customer service across the Fragrance department. The role shares product knowledge and develops and motivates colleagues to deliver excellent customer service and meet sales goals. The Team Leader also partners with the Sales and Customer Experience Manager, beauty vendors, and store leadership to execute company and store events and achieve sales plans. This position is full-time; full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

• Demonstrated ability to lead a team, provide guidance and coaching, and drive performance and engagement.
• Proficiency in vendor product lines and beauty trends.
• Ability to use metrics and analyze detailed reports to develop sales action plans.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
• Creative, strategic, and technical thinking to address business challenges and opportunities.
• Attention to detail in daily tasks and reporting.
• Ability to collaborate with the Beauty team to drive sales and deliver the customer experience.
• Ability to lead by example and motivate a team to reach goals.
• Enthusiasm for the beauty industry and ability to provide outstanding customer service.
• Passion and a business-minded attitude suited to a performance-based work environment.
• Ability to pursue daily sales goals through customer interaction, client outreach, relationship building, and recruiting new customers to the brand.
• Ability to resolve customer problems constructively.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• 1 to 2 years of relevant work experience.
• Ability to stand or walk for at least two consecutive hours; frequently use computers and handheld electronic equipment; lift at least 25 pounds; and perform constant moving, standing, reaching, stooping, kneeling, crouching, and ladder climbing.
• May need to reach above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Translate business priorities into daily colleague activities by explaining how brand training, events, and product strategies drive sales.
• Model effective behavior, encourage teamwork, and communicate activities that support sales goals and improve the customer experience.
• Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
• Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
• Onboard new hires, review productivity, provide coaching and feedback, and partner with store leadership on team performance.
• Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
• Create engaging customer experiences, encourage product discovery, and build customer relationships.
• Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
• Build brand loyalty by engaging customers in the rewards program.
• Promote continuous learning through personal example, product demonstrations, and peer learning.
• Maintain current product knowledge by attending virtual and in-person training from designated brands.
• Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
• Follow safety and hygiene standards and comply with asset-protection control procedures.
• Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed