Retail Fragrances Sales Leader, Santa Ana Mainplace - Full Time
About The Position
As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department(s). You share product knowledge and develop and motivate colleagues to deliver excellent service and meet sales goals. You partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store events that support sales goals. The role connects business priorities with colleagues’ daily activities, guides brand training and product strategies, and helps create an engaging customer experience. It includes analyzing performance, planning to achieve sales targets, onboarding and coaching colleagues, training the team on brands and products, building customer relationships through clienteling and rewards programs, maintaining product knowledge, and handling merchandise and department procedures. The role also requires adherence to safety, hygiene, and asset protection standards. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability. The position requires flexible availability for retail hours, including days, evenings, weekends, and holidays.
Requirements
- Demonstrated ability to lead a team, provide guidance and coaching, and support performance and engagement.
- Proficiency in vendor lines and beauty trends.
- Ability to use metrics and analyze detailed reports to develop sales action plans.
- Strong written and verbal communication skills.
- Excellent interpersonal skills and ability to work with colleagues at all levels and across departments.
- Creative, strategic, and technical thinking to address business challenges and opportunities.
- Strong attention to detail in daily tasks, reports, and business goals.
- Ability to collaborate with the Beauty team to drive line sales and deliver the customer experience.
- Ability to lead by example and motivate a team to reach goals.
- Enthusiasm for the beauty industry and ability to provide outstanding customer service.
- Passion and a business-minded approach in a performance-based work environment.
- Ability to pursue daily sales goals through customer interaction, outreach, relationship-building, and recruiting new customers to the brand.
- Ability to resolve customer problems constructively.
- Ability to manage multiple tasks in a fast-paced environment.
- Flexible availability, regular dependable attendance, and punctuality, including availability for days, evenings, weekends, and holidays.
- 1 to 2 years of relevant work experience.
- Ability to stand or walk for prolonged periods, including at least two consecutive hours.
- Ability to frequently use computers and handheld electronic equipment.
- Ability to lift at least 25 pounds and to move, reach, stoop, kneel, crouch, and climb ladders; may need to reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Connect business priorities to colleagues’ daily activities by explaining how brand training, events, and product strategies drive sales.
- Model teamwork and communicate activities that help achieve sales goals and improve the customer experience.
- Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
- Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
- Onboard new hires, review productivity, provide coaching and feedback, and partner with store leadership on team performance.
- Support cross-brand selling and train the Fragrance team on unassisted brands and key department items.
- Create compelling customer experiences, product discovery opportunities, and lasting customer relationships.
- Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
- Build brand loyalty by engaging customers in the rewards program.
- Encourage continuous learning through personal example, product demonstrations, and peer-to-peer learning.
- Maintain product knowledge by attending designated brands’ virtual and in-person training.
- Merchandise new receipts, process damages and testers, and select merchandise for return to vendors.
- Follow safety and hygiene standards and comply with asset protection procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
