Retail Fragrances Sales Associate, Dulles Town Center - Full Time

Macy's • Dulles, VA

2d

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers on fragrance notes, layering techniques, and usage. You build meaningful customer connections, anticipate needs, and deliver a seamless shopping experience.

You help prepare and maintain the sales floor by reviewing sales goals, learning about new arrivals, best sellers, trends, and promotions, and keeping merchandise organized and shoppable. You support merchandising, inventory upkeep, returns to vendors, signage and pricing updates, and merchandise moves. You use point-of-sale systems and digital clienteling tools, promote loyalty benefits and credit accounts, participate in sales events, and work toward daily sales goals. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week; schedules depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored recommendations.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to use point-of-sale technology, digital tools, and handheld equipment.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Welcome customers and provide personalized fragrance recommendations based on their preferences.
• Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
• Build customer relationships and loyalty using clienteling tools, promoting launches, offers, events, and loyalty benefits.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Meet and surpass daily sales goals through exceptional customer service.
• Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, processing damages and vendor returns, updating signs and prices, and supporting merchandise moves.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Stay informed about sales goals, new arrivals, best-selling items, trends, promotions, and product information through training and vendor education.
• Collaborate with colleagues across the Beauty team and support teammates in serving customers.
• Follow hygiene, compliance, safety, and merchandise standards.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed