Retail Fragrances Sales Associate, Las Vegas Meadows - Full Time

Macy's•Las Vegas, NV

About The Position

As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. As a beauty enthusiast and product expert, you demonstrate and sell fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You build meaningful customer connections, anticipate needs, and deliver thoughtful service. You help keep the sales floor clean, organized, and ready for customers; review sales goals and learn about new products, trends, and promotions; and maintain a shoppable space through merchandising, processing damages and testers, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, work collaboratively with colleagues, and strive to achieve sales goals and strong individual and store results. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors, and to collaborate with customers and colleagues.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers warmly, assess preferences, demonstrate fragrances, and offer tailored recommendations.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to process transactions.
Ability to meet sales goals and promote customer loyalty.
Ability to meet the physical requirements of the role, including talking, lifting, constant movement, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide personalized fragrance recommendations based on their style, mood, and preferences.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
Build customer relationships, anticipate customer needs, and deliver attentive service throughout the shopping experience.
Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, launches, and events.
Keep the sales floor clean, organized, and shoppable; merchandise new receipts and support merchandise moves.
Process damages, testers, and select merchandise for return to vendors; update signs and pricing.
Promote loyalty program benefits and acquire new customers by opening credit accounts.
Meet and surpass sales goals through exceptional service and effective product recommendations.
Use clienteling tools to build lasting customer relationships and promote offers, product launches, and events.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Maintain inventory, hygiene, and compliance standards, and collaborate with the Beauty team and colleagues.
Participate in ongoing training and vendor education.
Provide a positive customer send-off, ensure customers have what they need, and thank them sincerely.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice