Retail Fragrances Sales Associate, Antelope Valley - Full Time

Macy's • Palmdale, CA

1d

About The Position

As a Fragrance Sales Associate, you create a welcoming environment through genuine hospitality and exceptional customer service. You provide personalized fragrance recommendations based on customers’ style, mood, and preferences; demonstrate and sell fragrances and related beauty products; and educate customers about fragrance notes, layering techniques, and usage. You foster customer relationships, anticipate needs, and support a seamless shopping experience.

You help prepare and maintain the sales floor by reviewing sales goals, learning about new products, trends, and promotions, merchandising merchandise, processing damages and testers, updating signs and pricing, and supporting merchandise moves. You promote loyalty benefits, acquire new customers by opening credit accounts, meet sales goals, and collaborate with teammates to deliver strong customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to use point-of-sale technology and digital tools.

Responsibilities

• Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
• Educate customers about fragrance notes, layering techniques, usage, product launches, and promotions.
• Build lasting customer relationships and loyalty using clienteling tools and by promoting events and offers.
• Meet and exceed daily sales goals through exceptional service and effective selling.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Maintain an organized, clean, hygienic, and shoppable sales floor through merchandising, inventory upkeep, processing damages and testers, updating signs and pricing, and supporting merchandise moves.
• Use point-of-sale technology, handheld equipment, and digital tools to process transactions and enhance the shopping experience.
• Stay informed about sales goals, new arrivals, best sellers, trends, promotions, and product knowledge through training and vendor education.
• Collaborate with colleagues and the Beauty team to support customers and achieve individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed