Retail Fragrances Sales Associate, Medford Rogue Valley - Full Time

Macy's•Medford, OR

1d•Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell a wide range of fragrances and related beauty products, educating customers about fragrance notes, layering techniques, and usage. You help create a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service. You help prepare and maintain the sales floor, review sales goals, learn about new products and promotions, and stay current on trends. During customer interactions, you offer a friendly welcome, assess preferences, recommend products, and promote loyalty benefits. You also support merchandising, inventory upkeep, pricing and signage updates, product returns, and other merchandise moves. The position requires effective use of point-of-sale and mobile selling technology, participation in ongoing training and vendor education, and work toward individual and store sales results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to use point-of-sale technology and digital tools.
Ability to perform the physical requirements of the role, including talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide personalized fragrance recommendations based on their preferences, style, and needs.
Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage.
Build customer relationships and loyalty using clienteling tools, promoting product launches, offers, events, and loyalty benefits.
Meet and surpass daily sales goals through exceptional customer service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain a clean, organized, hygienic, compliant, and shoppable sales floor.
Merchandise new receipts; process damages, testers, and selected merchandise returns to vendors; update signs and pricing; and support merchandise moves.
Use point-of-sale technology, cash registers, handheld equipment, and digital tools to process transactions and support the shopping experience.
Review sales goals and stay informed about new arrivals, top-selling products, trends, promotions, and vendor education.
Collaborate with teammates and the Beauty team, and participate in ongoing training and sales events.
Provide a sincere closing interaction and ensure customers have what they need before they leave.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice