Retail Fragrance Sales Leader, Stockton Sherwood - Full Time

Macy's•Stockton, CA

7d•$18 - $29•Onsite

About The Position

As a Fragrance Team Leader, you drive sales and customer service across the Fragrance department. You share product knowledge and develop and motivate colleagues to deliver excellent service and meet sales goals. You partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store events. Full-time colleagues are typically scheduled to work 30 or more hours per week, with hours dependent on business needs and colleague availability.

Requirements

Demonstrated ability to lead a team, providing guidance, support, and coaching to drive performance and engagement.
Proficiency in vendor product lines and beauty trends.
Ability to use metrics and analyze detailed reports to develop sales-goal action plans.
Strong written and verbal communication skills.
Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
Creative, strategic, and technical problem-solving ability.
Attention to detail in daily tasks, report review, and meeting business goals.
Ability to collaborate with the Beauty team to drive sales and deliver the customer experience.
Leads by example and motivates the team to reach goals.
Enthusiasm for the beauty industry and ability to provide outstanding customer service.
Passion and a business-minded attitude for succeeding in a performance-based work environment.
Ability to pursue daily sales goals through customer interaction, outreach, relationship building, and recruiting new customers to the brand.
Ability to resolve customer problems constructively.
Ability to manage multiple tasks in a fast-paced environment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
1 to 2 years of relevant work experience.
Ability to meet the listed physical requirements, including prolonged standing and walking, lifting at least 25 pounds, reaching, stooping, kneeling, crouching, and climbing ladders.

Responsibilities

Connect business priorities to colleagues’ daily activities by providing direction on how brand training, events, and product strategies drive sales.
Inspire teamwork, model effective behaviors, and communicate activities that help achieve sales goals and elevate customer experience.
Coordinate with vendors and store leadership to execute marketing-calendar events and achieve the sales plan.
Analyze business performance and develop strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
Offer compelling customer experiences, product discovery opportunities, and relationship-building service.
Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
Build brand loyalty by engaging customers in the rewards program.
Promote continuous learning through personal example, product demonstrations, and peer-to-peer learning.
Maintain product knowledge through virtual and in-person training from designated brands.
Merchandise new receipts, process damages and testers, and select merchandise for vendor returns.
Follow safety and hygiene standards and comply with asset-protection procedures.
Foster acceptance and respect to strengthen relationships and create authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice