Retail Fragrance Sales Leader, Stockton Sherwood - Full Time

Macy's • Stockton, CA

7d • Onsite

About The Position

As a Fragrance Team Leader, drive sales and customer service across the Fragrance department. Share product knowledge and develop and motivate colleagues to deliver excellent customer service and meet sales goals. Partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events that support sales goals. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability.

The role includes connecting business priorities to colleagues’ daily activities, leading and coaching the team, analyzing performance, supporting cross-brand selling, and creating compelling customer experiences. It also involves product training, client relationship-building, merchandise processing, and compliance with safety, hygiene, and asset-protection procedures.

Requirements

• 1 to 2 years of relevant work experience.
• Demonstrated ability to lead a team, providing guidance, support, and coaching.
• Proficiency in vendor product lines and beauty trends.
• Ability to use metrics and analyze reports to develop sales action plans.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work effectively with colleagues at all levels and across departments.
• Creative, strategic, and technical thinking to address business challenges and opportunities.
• Attention to detail in daily tasks and business reporting.
• Ability to collaborate with the broader Beauty team to drive sales and customer experience.
• Ability to motivate a team and lead by example.
• Enthusiasm for the beauty industry and ability to provide outstanding customer service.
• Passion and a business-minded attitude for success in a performance-based environment.
• Ability to pursue sales goals through customer interaction, client outreach, relationship-building, and recruiting new customers to the brand.
• Ability to resolve customer problems constructively.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexible availability for retail hours, including days, evenings, weekends, and holidays.
• Ability to stand or walk for prolonged periods, including at least two consecutive hours.
• Frequent use of computers and handheld electronic equipment.
• Ability to lift at least 25 pounds and to move, stand, reach, stoop, kneel, crouch, and climb ladders.
• May need to reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Connect business priorities to colleagues’ daily activities and explain how training, events, and product strategies drive sales.
• Inspire teamwork, model expected behavior, and communicate activities that support sales goals and customer experience.
• Coordinate with vendors and store leadership to execute events based on the marketing calendar.
• Analyze business performance and develop strategies to exceed sales goals across daily, weekly, monthly, seasonal, and annual periods.
• Onboard new hires, review colleague productivity, provide coaching and feedback, and partner with store leadership on team performance.
• Support cross-brand selling and train the Fragrance team on unassisted brands and department key items.
• Create engaging customer experiences, encourage product discovery, and build lasting customer relationships.
• Use the clientele program to build customer relationships, meet sales goals, and share promotions and product launches.
• Encourage customer participation in the rewards program to build brand loyalty.
• Promote continuous learning through personal example, product demonstrations, and peer learning.
• Maintain product knowledge through virtual and in-person training from designated brands.
• Merchandise new receipts and process damages, testers, and merchandise selected for return to vendors.
• Follow safety and hygiene standards and comply with asset-protection procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Provide dependable attendance and punctuality, and work a flexible retail schedule including days, evenings, weekends, and holidays.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program offering mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed