Retail Experience Specialist

Retail Services WIS Corporation • University Park, PA

1d

About The Position

WIS is seeking an enthusiastic, friendly Retail Experience Specialist to introduce customers to an interactive Smart shopping cart and make shopping easier and more enjoyable. This part-time role is suited to someone who enjoys working with the public, has a passion for retail, is comfortable with technology, and enjoys providing customer service. The starting wage is $20.00–$21.00 per hour. Travel and training wages vary based on local WIS office wages; candidates should ask their recruiter for details. The role may involve paid travel and occasional overnight stays, and other non-Smart Cart positions may be available after the project is completed.

The position involves standing for prolonged periods, frequent walking, regular use of hands and wrists including repetitive motions, lifting and carrying items up to 25 pounds, and traveling by car. WIS states that it provides reasonable accommodations to qualified individuals with disabilities.

Requirements

• Must be at least 18 years of age and authorized to work in the United States.
• Access to reliable transportation.
• Ability to work the entire duration of the assigned project.
• Comfort using and explaining new technology.
• Basic understanding of AI technology and user interfaces.
• Ability to troubleshoot common technical issues.
• Excellent verbal and written communication skills, including the ability to explain complex concepts simply and engagingly.
• Strong customer service skills and a friendly, approachable demeanor.
• Ability to think on one's feet and resolve issues quickly and efficiently.
• Ability to work independently and in a team environment.
• Ability to stand for prolonged periods, walk frequently, use hands and wrists regularly with repetitive motions, lift and carry items up to 25 pounds, and travel by car.

Nice To Haves

• Previous experience in retail associate, grocery store, customer service, technology, product demonstration, shopper assistance, or brand ambassador roles.
• Team-oriented, highly motivated, and self-driven approach.

Responsibilities

• Engage with customers to introduce and demonstrate features of the interactive Smart shopping cart.
• Conduct quick tutorials to teach customers how to use the cart and explain its features and benefits.
• Provide on-the-spot assistance and troubleshoot customer difficulties.
• Gather customer feedback and relay it to the development team.
• Develop and implement strategies to encourage customers to try and continue using the shopping cart.
• Work with store management and the Smart Cart team to ensure the cart meets customer needs and expectations.
• Answer questions, assist customers throughout their shopping experience, offer recommendations, and provide exceptional service.

Benefits

• Referral bonuses.
• Career growth and promotion opportunities.
• Employee-paid health insurance available at competitive group rates.
• Opportunities for paid travel and occasional overnight stays.
• Other non-Smart Cart positions may be available after completion of the project.
• Supportive and diverse work environment.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed