Retail Experience Specialist
About The Position
WIS is hiring a Retail Experience Specialist to help customers discover and use an interactive Smart shopping cart. The role focuses on creating an enjoyable shopping experience through customer engagement, product demonstrations, tutorials, troubleshooting, and exceptional service. Specialists also collect customer feedback and collaborate with store management and the Smart Cart team to support customer needs and encourage cart adoption. This is a part-time position with varied, traditional and non-traditional flexible hours. The role is urgently hiring in Lewisburg, Bloomsburg, and Danville. The starting wage is $20.00–$21.00 per hour; travel and training wages vary based on local WIS office wages. Employees must be able to work for the full duration of their assigned project. Opportunities for paid travel and occasional overnight stays may be available.
Requirements
- Must be at least 18 years of age and authorized to work in the United States.
- Must have access to reliable transportation and be able to travel by car.
- Must be able to work the entire duration of the assigned project.
- Comfort with using and explaining new technology, a basic understanding of AI technology and user interfaces, and ability to troubleshoot common technical issues.
- Excellent verbal and written communication skills, including the ability to explain complex concepts simply and engagingly.
- Strong customer service skills and a friendly, approachable demeanor.
- Ability to think quickly and resolve issues efficiently.
- Ability to work independently and in both solo and team environments.
- Ability to stand for prolonged periods, walk frequently, use hands and wrists regularly including repetitive motions, and lift and carry items up to 25 lbs.
Nice To Haves
- Previous experience in retail associate, grocery store, customer service, technology, product demonstration, shopper assistance, or brand ambassador roles.
- Team-oriented, highly motivated, and self-driven approach.
Responsibilities
- Engage with customers and introduce the features of the interactive Smart shopping cart.
- Give brief tutorials explaining how to use the cart and its features and benefits.
- Assist customers who have difficulties using the cart and promptly resolve common issues.
- Collect customer feedback and relay it to the development team.
- Develop and implement strategies to encourage customers to try and continue using the cart.
- Collaborate with store management and the Smart Cart team to ensure the cart meets customer needs and expectations.
- Answer questions, assist customers throughout their shopping experience, offer recommendations, and provide exceptional service.
Benefits
- Referral bonuses.
- Career growth and promotion opportunities.
- Employee-paid health insurance available at competitive group rates.
- Opportunities for paid travel and occasional overnight stays.
- Other non-Smart Cart positions may be available after the project is completed.
- Supportive, diverse, and inclusive work environment.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
