Retail Experience Specialist

Retail Services WIS Corporation • Red Lion, PA

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About The Position

WIS is hiring a Retail Experience Specialist to introduce customers to an interactive Smart shopping cart and make their shopping experience easier and more enjoyable. This role is suited to friendly, tech-savvy people who enjoy retail and customer service. The position is part-time, with varied traditional and non-traditional flexible hours. Travel and training wages vary based on local WIS office wages; candidates should ask their recruiter for details. Paid travel and occasional overnight stays may be available, and other non-Smart Cart positions may be available after the project ends.

The role involves demonstrating the cart, teaching customers how to use it, troubleshooting issues, collecting feedback, and encouraging adoption. The specialist also assists customers throughout their shopping experience and works with store management and the Smart Cart team. The project requires availability for its entire assigned duration. Work involves prolonged standing, frequent walking, regular hand and wrist use including repetitive motions, lifting and carrying items up to 25 pounds, and travel by car. WIS states that it provides reasonable accommodations to qualified individuals with disabilities and is an Equal Opportunity Employer.

Requirements

• Must be at least 18 years old and authorized to work in the United States.
• Must have access to reliable transportation.
• Must be able to work for the entire duration of the assigned project.
• Comfort using and explaining new technology, with a basic understanding of AI technology and user interfaces.
• Ability to troubleshoot common technical issues.
• Excellent verbal and written communication skills and the ability to explain complex concepts simply and engagingly.
• Strong customer service skills and a friendly, approachable demeanor.
• Ability to think quickly and resolve issues efficiently.
• Proven ability to work independently and in team environments.
• Ability to stand for prolonged periods, walk frequently, use hands and wrists regularly including repetitive motions, lift and carry items up to 25 pounds, and travel by car.

Nice To Haves

• Previous experience in retail associate, grocery store, customer service, technology, product demonstration, shopper assistance, or brand ambassador work.
• Team-oriented, highly motivated, and self-driven approach.
• Effective customer relations skills focused on consistently delivering exceptional service.

Responsibilities

• Engage with customers to introduce and demonstrate features of the interactive Smart shopping cart.
• Conduct quick tutorials to teach customers how to use the cart and explain its features and benefits.
• Provide immediate assistance and troubleshoot customer difficulties with the cart.
• Gather customer feedback and relay it to the development team.
• Develop and implement strategies to encourage customers to try and continue using the cart.
• Collaborate with store management and the Smart Cart team to ensure the cart meets customer needs and expectations.
• Answer questions, assist customers during their shopping experience, offer recommendations, and provide exceptional service.

Benefits

• Referral bonuses.
• Career growth and promotion opportunities.
• Employee-paid health insurance available at competitive group rates.
• Opportunities for paid travel and occasional overnight stays.
• Other non-Smart Cart positions may be available after project completion.
• Supportive environment where diversity is celebrated and individuals are valued.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed