Retail Events Coordinator - Birthday Parties / Events

Michaels Stores•Canonsburg, PA

4d•Onsite

About The Position

The Retail Events Coordinator plans, coordinates, and facilitates events—including children’s birthday parties, craft classes, and other activities—within a Michaels store. The role creates a fun, creative, and engaging experience for guests while ensuring client satisfaction. It also includes customer service and checkout duties, store operations, merchandise recovery, and maintaining cleanliness and safety standards. The coordinator is cross-trained in Custom Framing sales and production and performs other duties as assigned.

Requirements

Retail and/or customer service experience is required.
Experience working with children and children’s events is required.
Excellent people skills and the ability to interact effectively with guests of all ages and coworkers.
Energetic and enthusiastic personality.
Ability to handle job stress.
Good written, verbal, and nonverbal communication and listening skills.
Organizational, interpersonal, and creative problem-solving skills.
Ability to remain standing for long periods and move throughout the store.
Ability to bend, lift, carry, reach, and stretch regularly; lift heavy boxes and access high shelves using a ladder or similar equipment.

Responsibilities

Plan and coordinate multiple events at once, including children’s birthday parties, craft classes, and other events.
Engage guests of all ages and create an environment of fun and creativity.
Demonstrate and instruct participants in craft projects, face painting, and other activities.
Facilitate party add-ons such as goody bags and balloons according to company standards.
Communicate event details with clients and store team members; handle related emails, phone calls, and paperwork.
Adjust events to client feedback and needs, develop backup or emergency plans, and ensure client satisfaction.
Set up, break down, and clean before and after events while upholding cleanliness and safety standards.
Help customers locate products and find solutions, provide friendly checkout, and explain Rewards, Private Label Credit Cards, and Voice of Customer surveys.
Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes.
Participate in truck unloading, stocking, planogram processes, merchandise recovery, Store in Stock Optimization (SISO), and ad set duties as assigned.
Support shrink and safety programs and follow standard operating procedures, company programs, policies, and standards.
Interact respectfully and positively with others and serve as a role model for team members.
Cross-train in Custom Framing sales and production.
Participate in daily store cleaning, including sweeping, vacuuming, dusting, and restroom maintenance.
Perform other duties as assigned.