Retail Embroidery Associate

FIGS • Aventura, FL

6d

About The Position

FIGS is seeking a skilled Retail Embroidery Associate (also described as a Suture Specialist or Embroidery Machine Operator) to manage embroidery operations at its Community Hub. The role handles in-Hub embroidery orders, maintains and cleans machines, and ensures finished garments meet quality standards. The associate works independently, manages multiple projects within deadlines, and reports directly to the Store General Manager.

The position oversees embroidery workflow, quality assurance, team training, and safety compliance. It also includes coordinating machine maintenance, managing supplies, keeping the work area organized, and supporting store leadership with non-embroidery tasks such as sales, operations, and café support. Employees must be available to work weekends and on Black Friday through the end of the holiday season, as defined annually.

Requirements

• Experience operating and troubleshooting embroidery machines.
• Experience with single-head embroidery machines.
• Technical proficiency with embroidery software such as Wilcom, Pulse, or equivalent.
• Proficiency with computer software for editing designs.
• Familiarity with preventative maintenance programs and ability to coordinate third-party servicing.
• Strong organizational and time-management skills, including the ability to manage multiple embroidery orders simultaneously.
• Strong problem-solving skills and ability to troubleshoot machine and workflow issues under tight deadlines.
• Flexible schedule with weekend availability.
• Positive attitude, proven work ethic and integrity, ability to respond to short-term deadlines, attention to detail and quality, and desire to excel and grow with FIGS.
• Availability to work Black Friday through the end of the holiday season, as defined annually.

Nice To Haves

• Experience with Barudan embroidery machines.
• Bilingual skills.

Responsibilities

• Read, interpret, and complete embroidery orders accurately.
• Set up embroidery machines, including loading designs, selecting thread, hooping, trimming, and packaging.
• Track and communicate order status with the retail team.
• Inspect merchandise against order specifications and perform adjustments or repairs as needed.
• Steam and prepare garments for customers.
• Prioritize and assign embroidery jobs to ensure accurate and timely completion.
• Establish and monitor embroidery quality standards and identify issues before products reach customers.
• Train, mentor, and evaluate embroidery team members on machine operations, safety, and customer service.
• Ensure compliance with safety protocols for machine operation and embroidery production.
• Collaborate with store leadership and headquarters teams, including visual merchandising, product, and supply chain, to share embroidery trends, machine performance, and customer feedback.
• Perform minor machine repairs, cleaning, and oiling.
• Coordinate preventative maintenance and third-party servicing as needed.
• Keep the work area clean and organized.
• Manage embroidery supplies and storage, and assist with inventory checks.
• Assist store leadership with non-embroidery tasks, including sales, operations, and café support.
• Work weekends and be available on Black Friday through the end of the holiday season, as defined annually.

Benefits

• FIGS Employee Stock Purchase Plan with a discount when voluntarily purchasing FIGS stock.
• Comprehensive benefits and perks package focused on well-being, including premium medical, dental, and vision coverage.
• Access to wellness services through Breethe and ClassPass.
• 100% FIGS-sponsored life insurance and disability insurance.
• 401(k) program with company match up to the first 6% of an employee’s contribution.
• Paid time away for baby bonding, including parental leave, new-parent care meals, and a return-to-work transition for primary caregivers.
• Personalized 50% discount code for FIGS products and a separate code offering family and friends a 25% site-wide discount.
• Access to FIGS Vet and discounted pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed