Part-Time Retail Embroidery Associate
About The Position
FIGS is hiring a Part-Time Retail Embroidery Associate (also described as a Part-Time Suture Specialist/Embroidery Machine Operator) to manage embroidery operations at its Century City Community Hub. The role handles in-Hub embroidery orders, maintains and cleans machines, and checks the quality of finished garments. The position reports directly to the Store General Manager. The associate reads and completes orders, sets up embroidery machines, tracks order progress, inspects merchandise, prepares garments for customers, oversees workflow and quality, and supports training and safety practices. The role also involves machine maintenance, organization of the work area and supplies, collaboration with store and HQ teams, and assistance with other store tasks including sales, operations, and café support.
Requirements
- Experience operating and troubleshooting embroidery machines.
- Experience with single-head embroidery machines.
- Technical proficiency in embroidery software such as Wilcom, Pulse, or equivalent.
- Proficiency with computer software for editing designs.
- Familiarity with preventive maintenance programs and ability to coordinate third-party servicing.
- Strong organizational and time-management skills, including ability to manage multiple embroidery orders simultaneously.
- Strong problem-solving skills and ability to troubleshoot machine and workflow issues under tight deadlines.
- Flexible schedule and availability to work weekends.
- Positive attitude.
- Proven work ethic and integrity.
- Ability to respond to short-term deadlines.
- Detail- and quality-oriented.
- Desire to excel and grow with FIGS.
- Availability to work Black Friday through the end of the holiday season, as defined annually.
Nice To Haves
- Experience with Barudan embroidery machines.
- Bilingual skills.
Responsibilities
- Read, interpret, and complete embroidery orders accurately.
- Set up embroidery machines, including loading designs, selecting thread, hooping, trimming, and packaging.
- Track embroidery order status and communicate updates to the retail team.
- Inspect merchandise against order specifications and make adjustments or repairs as needed.
- Steam and prepare garments for customers.
- Prioritize and assign embroidery jobs to ensure accurate and timely completion.
- Establish and monitor embroidery quality standards and identify issues before products reach customers.
- Train, mentor, and evaluate embroidery team members on machine operations, safety, and customer service.
- Ensure compliance with safety protocols for machine operation and embroidery production.
- Partner with store leadership and HQ teams, including visual merchandising, product, and supply chain, to share embroidery trends, machine performance, and customer feedback.
- Perform minor machine repairs, cleaning, and oiling.
- Coordinate preventive maintenance and third-party servicing as needed.
- Keep the work area clean and organized.
- Manage embroidery supplies and storage, and assist with inventory checks.
- Assist store leadership with sales, operations, café support, and other non-embroidery tasks.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
