Retail Embroidery Associate

FIGS • Aventura, FL

6d • $16 - $18

About The Position

FIGS is seeking a skilled embroidery machine operator to manage embroidery operations at its Community Hub. The role handles in-Hub embroidery orders, machine upkeep, and finished-garment quality. It requires working independently, managing multiple projects to deadlines, and understanding embroidery machines. The position reports directly to the Store General Manager.

The associate reads and completes orders, prepares machine designs and garments, tracks order status, inspects merchandise, makes adjustments or repairs, and steams garments for customers. The role also oversees workflow and scheduling, monitors quality standards, trains and evaluates team members, ensures safety compliance, and collaborates with store leadership and headquarters teams.

The associate performs minor repairs, cleaning, and oiling; coordinates preventative maintenance and service; organizes the work area and supplies; and assists with inventory checks. They may also support store sales, operations, and café tasks. The schedule is flexible and includes weekend availability. Employees must be available to work Black Friday through the end of the holiday season, as defined annually.

The hourly pay range is $16–$18, with the actual rate based on factors including relevant skills, qualifications, and experience. Benefits eligibility depends on hours worked and length of service; the listed additional compensation and benefits are available only to full-time employees.

Requirements

• Experience operating and troubleshooting embroidery machines.
• Experience with single-head embroidery machines.
• Technical proficiency with embroidery software such as Wilcom, Pulse, or equivalent.
• Proficiency with computer software for editing designs.
• Strong organizational and time-management skills, including the ability to manage multiple embroidery orders simultaneously.
• Familiarity with preventative maintenance programs and ability to coordinate third-party servicing.
• Strong problem-solving skills and ability to troubleshoot machine and workflow issues under tight deadlines.
• Flexible schedule and availability to work weekends.
• Positive attitude.
• Proven work ethic and integrity.
• Ability to respond to short-term deadlines.
• Detail- and quality-oriented.
• Desire to excel and grow with FIGS.
• Availability to work Black Friday through the end of the holiday season, as defined each year.

Nice To Haves

• Barudan embroidery machine experience.
• Bilingual skills.

Responsibilities

• Read, interpret, and accurately complete embroidery orders.
• Set up embroidery machines, including loading designs, selecting thread, hooping, trimming, and packaging.
• Track and communicate order status with the retail team.
• Inspect merchandise against order specifications and make adjustments or repairs as needed.
• Steam and prepare garments for customers.
• Oversee embroidery workflow by prioritizing and assigning jobs to complete orders accurately and on time.
• Establish and monitor embroidery quality standards and identify issues before products reach customers.
• Train, mentor, and evaluate embroidery team members on machine operations, safety, and customer service.
• Ensure compliance with safety protocols related to machine operation and embroidery production.
• Collaborate with store leadership and headquarters teams, including visual merchandising, product, and supply chain, to share embroidery trends, machine performance, and customer feedback.
• Perform minor machine repairs, cleaning, and oiling.
• Coordinate preventative maintenance and third-party servicing as needed.
• Keep the work area clean and organized.
• Manage embroidery supplies and storage, and assist with inventory checks.
• Assist store leadership with sales, operations, and café support.
• Work weekends and be available from Black Friday through the end of the holiday season, as defined annually.

Benefits

• FIGS Employee Stock Purchase Plan with a discount when voluntarily purchasing FIGS stock.
• Comprehensive benefits and perks package focused on well-being.
• Premium medical, dental, and vision coverage.
• Access to wellness services through Breethe and Classpass.
• FIGS-sponsored life insurance and disability insurance.
• 401(k) plan with company match up to the first 6% of an employee's contribution.
• Parental leave, new-parent care meals, and a transition back to work for primary caregivers.
• 50% discount on FIGS products and a separate code for family and friends to receive a 25% site-wide discount.
• Access to FIGS Vet and discounted pet insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed