Part-Time Retail Embroidery Associate

FIGS•Los Angeles, CA

About The Position

FIGS is seeking a part-time Retail Embroidery Associate (Embroidery Machine Operator) to manage embroidery operations at its Century City Community Hub. The position handles in-Hub embroidery orders, machine care, and finished-garment quality, while coordinating with the retail team and supporting other store functions as needed. The role reports directly to the Store General Manager. The associate reads and completes orders, prepares designs and garments for embroidery, monitors workflow and quality, and maintains embroidery equipment and supplies. The role also includes training and supporting embroidery team members, coordinating maintenance, collaborating with store leadership and headquarters teams, and assisting with sales, operations, and café support. Employees must be available to work weekends and on Black Friday through the end of the holiday season, with that period defined annually. The base salary range is $18–$20 per hour, with actual pay determined by relevant skills, qualifications, and experience.

Requirements

Experience operating and troubleshooting embroidery machines.
Experience with single-head embroidery machines.
Technical proficiency with embroidery software such as Wilcom, Pulse, or equivalent.
Proficiency with computer software for editing designs.
Familiarity with preventative maintenance programs and ability to coordinate third-party servicing.
Strong organizational and time-management skills, including the ability to manage multiple embroidery orders simultaneously.
Strong problem-solving skills and ability to troubleshoot machine and workflow issues under tight deadlines.
Flexible schedule and availability to work weekends.
Availability to work Black Friday through the end of the holiday season, as defined annually.
Positive attitude.
Proven work ethic and integrity.
Ability to respond to short-term deadlines.
Detail- and quality-oriented approach.
Desire to excel and grow with FIGS.

Nice To Haves

Experience with Barudan embroidery machines.
Bilingual skills.

Responsibilities

Read, interpret, and accurately complete embroidery orders.
Set up embroidery machines, including loading designs, selecting thread, hooping, trimming, and packaging.
Track and communicate order status with the retail team.
Inspect merchandise against order specifications and make adjustments or repairs as needed.
Steam and prepare garments for customers.
Oversee embroidery workflow by prioritizing and assigning jobs to complete orders accurately and on time.
Establish and monitor embroidery quality standards and identify issues before products reach customers.
Train, mentor, and evaluate embroidery team members on machine operation, safety, and customer service.
Ensure compliance with machine-operation and embroidery-production safety protocols.
Collaborate with store leadership and headquarters teams, including visual merchandising, product, and supply chain, to share embroidery trends, machine performance, and customer feedback.
Perform minor machine repairs, cleaning, and oiling.
Coordinate preventative maintenance and third-party machine servicing as needed.
Keep the work area clean and organized.
Manage embroidery supplies and storage and assist with inventory checks.
Assist store leadership with non-embroidery tasks, including sales, operations, and café support.