Retail District Manager

Acosta•Augusta, ME

About The Position

The Retail District Manager leads and develops a team of Retail Coverage Merchandisers and Lead Merchandisers in an assigned geographic area, representing the company, clients, and customers and supervising work to achieve strong in-store results. The role combines field team leadership with home-office administration, project management, retail coverage planning, and collaboration with store personnel and management. The manager oversees recruiting, hiring, onboarding, training, performance management, career development, coaching, and personnel issues. They coordinate and monitor assigned work, ensure projects are completed on time and to a high standard, confirm schedules and supporting documentation, and provide teams with appropriate resources, materials, supplies, and equipment. They also work to improve selling effectiveness, identify training and process-improvement needs, maintain accurate communications and reporting, and ensure compliance with company policies and reporting requirements. The position requires meeting the stated physical requirements, including extended periods of sitting and computer use, occasional lifting and reaching, and sustained focus on desk-based tasks.

Requirements

High school diploma or equivalent.
Some college with prior management or supervisory experience and at least 2 years of industry experience.
Prior sales agent, retail, customer service, or reset responsibility.
Strong interpersonal, organizational, decision-making, and leadership skills.
Ability to communicate effectively with others.
Self-starter with strong attention to detail.
Ability to learn quickly and adapt to changing work environments.
Valid driver’s license and valid transportation; ability to drive a car for extended periods.
Ability to sit for extended periods, typically 6 or more hours per day.
Ability to use a computer, keyboard, and mouse for prolonged periods.
Ability to lift and carry light items, typically 20 or more pounds.
Ability to reach, bend, or stoop occasionally to access files or office materials.
Ability to maintain focus and attention for long periods of desk-based work.
Ability to follow clear directions.
Ability to perform repetitive motions, such as typing and clicking, consistently throughout the day.

Nice To Haves

Associate degree is preferred.

Responsibilities

Provide leadership and management to Retail Coverage Merchandisers and Lead Merchandisers in the assigned geographic area.
Interview and hire candidates; onboard and train new associates; manage performance and career development; handle conflicts and personnel issues; and provide coaching and support.
Develop and maintain an understanding of the company’s business model, client and customer expectations, and work processes.
Attend meetings and perform home-office administrative work, including recruiting, hiring, coaching, investigations, compliance-report reviews, email responses, escalations, and HR documentation.
Manage assigned work through completion, on time and with high-quality results.
Review project details to confirm schedules are accurate and achievable and supporting documentation is current and correct.
Assign work, ensure jobs have appropriate support, monitor progress, audit work, answer questions, solve problems, resolve personnel issues, and adjust resources as needed.
Ensure delivery of necessary materials, supplies, and equipment.
Understand and optimize selling effectiveness in assigned territories; identify training needs and system or process improvements; and balance store set/surge work with retail store coverage.
Partner with store personnel and the team to achieve and maintain merchandising excellence, discuss schedules and changes, meet goals and expectations, and build effective working relationships.
Alert management proactively to unsafe acts or conditions to help prevent injuries.
Ensure directly managed associates follow company policies, maintain company-owned equipment, report expenses accurately and on time, and report activity within company guidelines.
Communicate retail territory responsibilities to the Retail team and use technology accurately to communicate priorities and coverage analyses and maintain feedback and measurement systems.
Meet the physical requirements of the role.
Perform other duties as assigned.