Retail Dept. Supervisor

The TJX Companies, Inc.•Frederick, MD

13d•$17 - $17•Onsite

About The Position

The Retail Dept. Supervisor is responsible for executing receiving and merchandising standards and ensuring Associates process merchandise efficiently and effectively as a team. The role supports an excellent customer experience by engaging with customers, maintaining a clean and organized store, and modeling exceptional customer service. The Supervisor coordinates truck delivery and merchandise flow, trains and mentors Associates, monitors team productivity, and works with management to address priorities and training needs. The role also supports store safety, compliance, shrink reduction, and credit and loyalty programs.

Requirements

Able to work a flexible schedule, including nights and weekends.
Superior communication and organizational skills, with attention to detail.
Capable of multitasking.
Able to respond appropriately to changes in direction or unexpected situations.
Team player who works effectively with peers and supervisors.
Capable of lifting heavy objects, with or without reasonable accommodation.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
Train and mentor Associates on established merchandising and processing principles.
Ensure merchandise is properly tagged, hung, secured, and coded.
Communicate with the Coordinator on Duty to ensure efficient flow of goods to the sales floor.
Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
Monitor team productivity and coach Associates as necessary.
Organize and rotate back stock for easy replenishment.
Maintain merchandising philosophy and signage standards.
Maintain organizational, cleanliness, and recovery standards in the backroom.
Ensure compliance with recycling and, where applicable, hazardous waste programs.
Communicate accurately and effectively with management and Associates about priorities and progress.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match, subject to service or hours requirements
Medical, dental, and vision coverage, subject to service or hours requirements
Health savings account (HSA), subject to service or hours requirements
Health care flexible spending account (FSA), subject to service or hours requirements
Life insurance, subject to service or hours requirements
Short- and long-term disability, subject to service or hours requirements
Paid parental leave, subject to service or hours requirements
Paid holidays, vacation, and sick time, subject to service or hours requirements
Auto and home insurance discounts, subject to service or hours requirements
Scholarship program, subject to service or hours requirements
Adoption assistance, subject to service or hours requirements
Competitive salary and benefits package