Retail Department Head

Gillman Home Center • Connersville, IN

18h

About The Position

The Retail Department Head provides accurate product knowledge and quality customer service while overseeing day-to-day operations and inventory in an assigned retail department. The role assists customers with purchases, projects, and concerns; maintains department presentation and stock; performs store and point-of-sale duties; and supports a safe, clean working environment. The position does not currently manage direct employees. This is a full-time role scheduled up to 40 hours per week, with varying days and hours and availability required for days, evenings, and weekends.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience.
• At least 1 year of retail job experience.
• At least 2 years of product knowledge of items in the assigned department.
• Ability to complete the physical requirements of the job with or without reasonable accommodation.
• Ability to stand and walk for prolonged periods throughout the day.
• Ability to lift up to 20 pounds at times.
• Availability to work days, evenings, and weekends; days and hours vary.

Responsibilities

• Provide excellent customer service and treat team members, vendors, and customers with courtesy and respect.
• Greet and assist customers, answer questions, resolve concerns, advise on project solutions, and offer add-on sales when appropriate.
• Perform customer service tasks such as cutting keys, filling propane, operating the register, and assisting with rental transactions.
• Provide point-of-sale services, including operating the register, bagging items, helping load products, and answering inquiries.
• Recover the department daily by facing and organizing inventory and keeping aisles clean and unobstructed.
• Ensure products in the department are stocked properly.
• Monitor and adjust minimum and maximum order points, work back stock, make inventory adjustments, order inventory, and complete purchase orders and related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Open and close the store as assigned.
• Perform store maintenance as needed, including cleaning common areas, removing trash, sweeping the parking lot and sidewalks, and removing snow.
• Keep customers a priority while working in the department.
• Maintain a safe working environment, stay situationally aware, and report safety issues or concerns to management.
• Assist other departments as necessary.
• Follow company policies and procedures and perform other duties as assigned.

Benefits

• Medical insurance.
• Dental, vision, short-term disability, long-term disability, cancer, and accident coverage.
• Life insurance, including a company-paid $25,000 life insurance plan.
• 401(k) plan with employer contribution.
• Employee discount.
• Vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED