Retail Front End Department Head

PGA Tour Superstore • Greenville, SC

12d • $19 - $21

About The Position

The Front-End Department Head (FEDH) is primarily responsible for delivering the best possible Customer experience through the Club Services Desk and Front-End experience. The role supports and oversees Club Services and Front-End operations, ensures consistent execution of the Experience Game Plan and product conversion processes, handles returns and checkouts, manages service-related processes, and follows Company Merchandise Standards when setting products.

The FEDH serves as an expert in assigned departments, provides operational and merchandising input to the Sales and Service Manager (SSM), directs and trains Associates, and participates in weekly department walks and follow-up on assigned tasks. When not supporting Services or Front-End operations, the role acts as a Starter, greeting Customers, helping them locate products, coordinating assistance from Associates, and managing traffic flow.

The position also includes club repair and service tasks, order and trade-in processing, maintaining clean and operational work areas and equipment, and ensuring programs and procedures are consistently executed. The FEDH supports inventory accuracy and workplace safety by following Loss Prevention policies. At times, the role opens or closes the store without additional leadership presence, including handling cash and deposits, addressing Customer escalations, directing work across departments, and maintaining storewide brand and merchandising standards.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally and communicate expectations and standards for Company programs.
• Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook.
• Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Ability to learn business acumen with appropriate training.
• Ability to organize multiple priorities and allocate resources to meet objectives.
• Ability to lead by example, maintain a high standard of Customer service, and use a Servant Leadership approach.
• High school diploma or equivalent.
• Must be able to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Must be able to work a flexible work week, including nights, weekends, and holidays depending on business needs.

Nice To Haves

• Retail experience.

Responsibilities

• Support and oversee all Club Services and Front-End operations.
• Provide operational and merchandising input to the Sales and Service Manager to help drive sales and improve the Customer experience.
• Act as a Starter when not actively supporting Services or Front-End operations: greet Customers, guide them to product locations, coordinate departmental assistance, and manage traffic flow.
• Direct on-floor work assignments and provide departmental training to Associates.
• Participate in weekly department walks with the SSM, create worklists aligned with Associate strengths, and follow up on assigned tasks.
• Maintain Front-End and Services merchandise presentation, stock, and visual standards.
• Keep Club Services and Front-End areas, equipment, and supplies clean, organized, and operational.
• Execute and maintain Club Services and Front-End programs, promotions, and procedures.
• Perform basic club repairs and services, including re-gripping, re-shafting, club extensions and cut downs, and Loft & Lie adjustments.
• Manage the G&T App, including creating orders and maintaining the queue; retrieve and process BOPIS orders through the OMS; process trade-ins; retrieve arrived Special Orders; answer Customer phone calls; and complete the Cleaning & Equipment Maintenance Checklist.
• Maintain cleanliness of the Services area.
• Follow Loss Prevention policies and procedures to support inventory accuracy and a safe, secure workplace.
• Demonstrate ethical conduct, safety, and compliance.
• Open and close the store when needed without additional leadership presence, including cash handling, deposits, Customer escalations, store opening and closing procedures, directing tasks across departments, maintaining brand and merchandising standards, and supporting Customer and Associate safety.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED