Retail Back End Department Head

PGA Tour • Orlando, FL

13d • Onsite

About The Position

The Back-End Department Head oversees Logistics and E-Commerce operations, applying expertise in operations, processes, and efficiency to help ensure product availability, accurate pricing and signage, and a consistent Customer experience. The role implements the Logistics Game Plan, supports a 95% E-Commerce fulfillment rate, manages the RTV/Customer Warranty process, maintains receiving standards and tagging integrity, and follows Company Merchandise Standards when setting products.

The position provides direction and training to Associates, participates in weekly department walks with the OM, creates worklists, and follows up on assigned tasks. It supports sales-floor merchandise presentation and inventory accuracy, promotes a strong Customer experience, and helps maintain a clean, organized, and operational receiving area. The Department Head may open or close the store without additional leadership present and may direct work across departments.

The role requires a flexible schedule, including nights, weekends, and holidays depending on business needs. It involves standing for extended periods, climbing ladders, moving throughout the store, and lifting a 30 lb. box overhead.

Requirements

• High School Diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Ability to communicate expectations and standards for executing Company programs.
• Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook.
• Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Ability to learn business acumen with appropriate training.
• Ability to organize multiple priorities and allocate resources to meet objectives.
• Ability to lead by example, uphold high Customer service standards, and lead with a Servant Leadership approach.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Ability to work a flexible work week, including nights, weekends, and holidays depending on business needs.

Nice To Haves

• Retail experience preferred.

Responsibilities

• Support and oversee Logistics and E-Commerce operations, implementing the Logistics Game Plan and working toward a 95% E-Commerce fulfillment rate.
• Ensure products are set, in stock, accurately priced, properly signed, and presented according to Company Merchandise Standards.
• Direct on-floor work assignments and provide specific departmental training to Associates.
• Participate in weekly department walks with the OM, evaluate business conditions, create worklists, and follow up on assigned tasks.
• Recognize service behaviors and reward outstanding performance in partnership with the Store Leadership Team.
• Maintain sales-floor merchandise presence, stock, and visual standards to support sales and the Customer experience.
• Coach and train Associates on Customer experience, timely E-Commerce processing, and presentation standards.
• Keep receiving areas, equipment, and supplies clean, organized, and operational, and consistently execute receiving programs and procedures.
• Set new floorplans and planograms with department Associates; receive daily receipts; and create tickets for purchase order issues.
• Execute monthly markdowns and price changes with department Associates, set Merchandise Standards, and complete cycle counts.
• Maintain topstock and backstock integrity and provide override support to the front end.
• Complete daily safety walks and identify potential safety concerns in the assigned department.
• Provide operational and merchandising input to the OM to drive sales and elevate the Customer experience.
• Comply with Loss Prevention policies and procedures to support inventory accuracy and a safe, secure workplace.
• Demonstrate ethical conduct, safety, and compliance.
• Open and close the store when needed without additional leadership present.
• Follow cash handling procedures, make deposits, handle Customer escalations, conduct opening and closing procedures, direct tasks across departments, maintain store-wide brand and merchandising standards, and support Customer and Associate safety.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED