Retail Front End Department Head

PGA Tour • Greenville, SC

11d

About The Position

The Front-End Department Head is responsible for delivering a strong customer experience through the Club Services Desk and Front-End operations. The role oversees these areas, supports operational and merchandising decisions, executes service and checkout processes, and helps maintain merchandise standards. When not supporting Services or Front-End operations, the Department Head serves as a Starter, greeting customers, offering guidance, coordinating associate support, and managing store traffic.

The role provides direction and departmental training to associates, participates in weekly department walks with the Sales and Service Manager, develops worklists, and follows up on assigned tasks. It maintains clean, organized, operational service areas and equipment; supports merchandise presentation and programs; and performs a range of customer service and club repair duties. The Department Head also supports storewide operations, including opening and closing the store when needed, cash handling, customer escalations, task direction, merchandising standards, and safety.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Ability to communicate expectations and standards for executing company programs.
• Basic computer skills and working knowledge of Microsoft Office Suite, including Outlook.
• Ability to manage conflict, lead conflict resolution, and hold others accountable.
• Ability to learn business acumen with appropriate training.
• Ability to organize multiple priorities and allocate resources to meet objectives.
• Ability to lead by example, uphold high customer-service standards, and use a Servant Leadership approach.
• Ability to stand for extended periods, climb ladders, move throughout the store, and lift a 30 lb. box overhead.
• Ability to work a flexible work week, including nights, weekends, and holidays depending on business needs.

Nice To Haves

• Retail experience preferred.

Responsibilities

• Support and oversee Club Services and Front-End operations.
• Provide input to the Sales and Service Manager on operational and merchandising decisions.
• Serve as a Starter when not actively engaged in Services or Front-End operations, greeting customers, giving product-location guidance, coordinating associate support, and managing traffic flow.
• Communicate work assignments and provide departmental training to associates.
• Participate in weekly department walks with the Sales and Service Manager, create worklists, and follow up on assigned tasks.
• Maintain Front-End and Services merchandise presentation, stock levels, cleanliness, organization, equipment, and supplies.
• Execute Club Services and Front-End programs, promotions, procedures, and merchandise standards.
• Perform basic club repairs, including re-gripping, re-shafting, club extensions and cut downs, and Loft & Lie adjustments.
• Manage the G&T App, including creating orders and maintaining the queue.
• Retrieve and process BOPIS orders through the OMS; process trade-ins and retrieve arrived Special Orders.
• Answer customer phone calls and complete cleaning and equipment maintenance checklists.
• Follow Loss Prevention policies and procedures to maintain inventory accuracy and a safe, secure workplace.
• Demonstrate ethical conduct, safety, and compliance.
• Open and close the store when needed without additional leadership presence.
• Handle cash and deposits, address customer escalations, direct tasks across departments, maintain storewide brand and merchandising standards, and support customer and associate safety.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• Full reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED