Retail Department Coordinator

TJX•Hutchinson, MN

9d•Onsite

About The Position

The Retail Department Coordinator is responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The position trains and mentors Associates on front-end principles and on personalizing the customer experience while promoting loyalty programs. It coordinates register assignments, point-of-sale coverage, and breaks; addresses customer concerns; and ensures Associates complete tasks according to the store plan. The Coordinator communicates priorities and progress, exchanges recognition and constructive feedback, partners with Management on training needs, and supports compliance, shrink-reduction, and safety programs. Other duties may be assigned. The position is at Marshalls Store 1479 in Hutchinson, Minnesota. Starting pay is $15.50–$16.00 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits and eligibility vary according to applicable plan or program terms and service or hours requirements.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage with customers and maintain a clean, organized store.
Promote honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks and activities according to the store plan, prioritizing as needed.
Communicate priorities and progress accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.