Retail Department Coordinator

The TJX Companies, Inc.•Huntsville, TX

11d•$14 - $15•Onsite

About The Position

The Retail Department Coordinator is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding service. The Coordinator supports front-end operations by assigning registers, responding to point-of-sale coverage needs, coordinating Associate breaks, addressing customer concerns, and ensuring tasks are completed according to the store plan. The position also trains and mentors Associates, communicates priorities and progress with management and Associates, supports shrink reduction and safety programs, and ensures adherence to labor laws and company policies. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Works effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and personalized customer service, including loyalty programs.
Assign registers, support point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan and prioritize as needed.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and receive recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.