Retail Delivery Associate

Curaleaf•Gainesville, FL

2d•Onsite

About The Position

The Retail Delivery Associate delivers cannabis products safely and efficiently to customers’ homes while providing professional, timely, and compliant customer service. The role involves communicating clearly with customers, answering questions, and helping ensure a reliable delivery experience. When not making deliveries, the associate supports in-store operations by greeting guests, processing transactions, assisting with product recommendations, and maintaining a clean and organized retail environment. The position also includes planning delivery routes, following company policies and state regulations, handling cash and delivery documentation, maintaining vehicle logs and inspection records, and communicating delivery updates or issues. In the store, the associate may assist with opening and closing, ID checks, point-of-sale transactions, inventory, restocking, and online order fulfillment. The role calls for adaptability, attention to detail, and a focus on customer service, sales goals, and teamwork in a fast-paced, compliance-driven environment.

Requirements

High school diploma or GED.
Must be at least 25 years old under state compliance guidelines.
Valid driver’s license and clean driving record.
At least 6 months of experience in a customer-facing or sales role.
Experience using POS systems and accurately handling cash transactions.
Ability to work independently and as part of a team in a compliance-driven environment.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Excellent communication, multitasking, and organizational skills.
Comfort with technology and willingness to learn new tools.
Strong problem-solving and conflict-resolution skills, with a calm, solution-oriented approach.
Ability to stand for extended periods; walk; talk or hear; stoop, kneel, crouch, or crawl; use hands and fingers to feel; reach with hands and arms; and lift up to 50 pounds.
Required vision capabilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
Ability to work in confined spaces, tolerate high stress, adapt, and work in an ever-changing environment.

Nice To Haves

Previous experience in a regulated retail environment.
Familiarity with cannabis products and industry regulations.
Background in delivery or logistics roles.
Proven ability to meet sales goals and KPIs.
Experience with e-commerce systems and order fulfillment.

Responsibilities

Deliver an exceptional customer experience in-store and at customers’ homes.
Communicate professionally and proactively during deliveries and provide updates about delivery status, delays, or issues.
Answer customer questions and provide helpful product information and personalized recommendations.
Greet and assist guests, resolve concerns, promote loyalty programs, and contribute to an inclusive team atmosphere.
Transport cannabis products safely in accordance with company policies and state regulations.
Plan and execute efficient routes for timely, accurate deliveries; follow traffic laws and safe driving practices.
Handle cash payments accurately and complete required delivery documentation.
Maintain clean, safe, and well-functioning delivery vehicles, including logs and inspection records.
Assist with store opening and closing, ID checks, POS transactions, inventory tasks, restocking, and online order fulfillment.
Keep the store clean, organized, and stocked, and support Store Associate duties when not delivering.
Meet or exceed daily sales goals through product knowledge, upselling, and highlighting promotions and complementary items.
Stay informed about product updates and promotions and adapt to a changing retail environment.