Retail Customer Service - Tempe Marketplace Rack

Nordstrom•Tempe, AZ

1d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. They help keep the store clean and clutter-free and may work in different areas of the store based on business needs. Roles are available in the Customer Service department, with candidates able to discuss their interests during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions; operating point-of-sale systems; bagging items; supporting fitting rooms; returning clothing to the salesfloor; organizing stockrooms; checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset protection standards; and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders, using inventory management systems, maintaining clean and organized salesfloors and stockrooms, and providing general store support such as event setup, markdowns, backroom organization, and relocating fixtures. The role requires continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use. Employees handle merchandise and may lift items above their heads. General duties require regularly lifting up to 10 pounds and occasionally up to 25 pounds. Stock and Fulfillment duties require frequently lifting and carrying up to 25 pounds and occasionally up to 50 pounds. The hourly pay range is $17.10–$17.80, depending on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift and frequently bend, twist, squat, flex, reach, and use hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching for and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment duties, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Keep the salesfloor ready through re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, and provide a friendly checkout experience.
Bag items of all sizes and handle bulky, sometimes heavy merchandise.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Keep the customer experience clean and clutter-free by sorting and returning clothing to the salesfloor.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Use store technologies and follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and to quality standards.
Prepare and ship customer orders according to packing and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.