Manager - Service Experience - Janss Marketplace Rack

Nordstrom•Thousand Oaks, CA

About The Position

The Service Experience Manager supports store volume and customer service by leading Service Experience initiatives, including the Nordstrom Rewards program and gift card sales. The role recruits, hires, trains, develops, and motivates the team; helps employees learn tools, processes, and systems that improve the customer shopping experience and increase sales; and creates a business plan to help the team meet service and sales goals. The manager also drives continuous improvements within the department. This role requires at least one year of successful retail management experience, strong customer service and leadership skills, the ability to use business metrics to identify opportunities, and effective communication. Prior experience in a Nordstrom Rack store is preferred for Nordstrom Rack roles. A flexible schedule based on business needs, including evenings and weekends, is required. The stated pay range is $26.55–$42.75 per hour. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life and disability insurance, merchandise discounts, and EAP resources. Eligibility requirements may apply.

Requirements

At least 1 year of successful retail management experience.
Ability to develop and maintain productive relationships with the store manager, area or regional manager, and other leaders.
Exceptional customer service skills and a passion for inspiring others to deliver outstanding service.
Dynamic leadership skills and a proven ability to motivate and develop future leaders.
A proven track record of using key metrics to identify opportunities and drive business.
Effective communication skills.
Ability to work a flexible schedule based on business needs, including evenings and weekends.

Nice To Haves

For Nordstrom Rack roles, prior experience in a Nordstrom Store is preferred.

Responsibilities

Drive store volume by supporting and educating the team on Service Experience initiatives, including Nordstrom Rewards and gift card sales.
Recruit, hire, train, develop, and motivate the team.
Support the team as they educate and assist employees on tools, processes, and systems that improve customers’ shopping experience and increase sales.
Create a business plan that enables the team to meet service and sales goals.
Drive continuous improvements to support department success.