Assistant Manager - Service Experience - Belmar Rack

Nordstrom • Lakewood, CO

2d

About The Position

The Assistant Manager - Service Experience supports the Service Experience Manager in leading service experience operations and helping deliver an exceptional customer experience. The role focuses on adopting processes and technology that enhance the customer experience, coaching and educating specialists, integrating customer-driven changes with merchandising and store teams, supporting financial and budget activities, and protecting customer information. The position also carries out Service Experience, Cash Room, and Communication procedures as applicable. The ideal candidate is goal-oriented, enthusiastic about fashion, collaborative, influential, and committed to results. The role offers $24.25–$27.00 per hour, with pay dependent on location and job-related knowledge, skills, and experience. It may be eligible for performance-based incentives or bonuses.

Requirements

• A track record of successful results, such as strong productivity and achievement of goals.
• Strong organizational, delegation, and follow-through skills.
• Clear and effective written and verbal communication skills and strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency in multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

• Ambition to grow as a leader and pursue future opportunities as a Department Manager.
• Enthusiasm for the business of fashion.
• A high school diploma or equivalent (preferred).

Responsibilities

• Demonstrate ownership of disciplines and process adoption involving technology and innovation that enhance the customer experience.
• Assist the Service Experience Manager in coaching a team of specialists who drive education through influence and coaching to support adoption of new behaviors and processes.
• Develop relationships with merchandising and store teams to help lead and integrate change that promotes customer-driven initiatives.
• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement.
• Help protect the security and privacy of customer information through education, compliance, and issue disposition.
• Perform applicable Service Experience, Cash Room, and Communication procedures.

Benefits

• Medical, vision, and dental coverage
• Retirement benefits
• Paid time away and PTO accruals
• Life insurance and disability insurance options
• Merchandise discount
• Employee Assistance Program (EAP) resources
• Holidays
• Potential eligibility for performance-based incentives or bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED