Assistant Manager- Service Experience- Brentwood Square Rack

Nordstrom•Saint Louis, MO

About The Position

The Assistant Service Experience Manager supports the Service Experience Manager in leading service experience initiatives and helping deliver an exceptional customer experience. The role promotes adoption of technology, processes, and new behaviors through education, coaching, and collaboration with store and merchandising teams. It also assists with budgets and financial matters, continuous improvement, customer information security and privacy, and applicable Service Experience, Cash Room, and Communication procedures.

Requirements

Demonstrated ability to influence and collaborate, with commitment to achieving results and providing exceptional customer experience.
Ambition to grow as a leader and pursue future opportunities as a Department Manager.
Track record of successful results, such as strong productivity and achievement of goals.
Strong organizational, delegation, and follow-through skills.
Clear and effective written and verbal communication and strong interpersonal skills.
Ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with multiple operating systems, such as MS Windows, iOS, and Android.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Promote adoption of disciplines, processes, technology, and innovations that enhance the customer experience.
Assist the Service Experience Manager in coaching a team of specialists who drive education and adoption of new behaviors and processes through influence and coaching.
Build relationships with merchandising and store teams to help lead and integrate change that advances customer-driven initiatives.
Assist with financial aspects and budgets to drive organizational efficiencies and continuous improvement.
Help protect customer information security and privacy through education, compliance, and issue disposition.
Perform applicable Service Experience, Cash Room, and Communication procedures.